This policy applies to the KTCHost website, business inquiries and services, unless a separate privacy notice or written agreement applies.
01Who We Are
KTCHost is a brand operated by Kaizen Software Solutions. This policy describes how we handle personal information in connection with our website, inquiries, sales, technical support, infrastructure management and other professional services. For privacy inquiries, contact us using the details below.
02Information We Collect
Depending on your interaction with us, we may collect your name, business name, job title, email address, phone number, billing and tax details, inquiry content, correspondence, support tickets, system identifiers, diagnostic logs and access records. Our website may also collect technical data such as IP address, browser information and security logs. We do not intentionally request sensitive personal information unless it is necessary for a documented service and appropriately protected.
03How Information Is Collected
Information may be provided directly through forms, email, telephone, WhatsApp, contracts or support requests; generated through your use of our website or services; or provided by your organization, its authorized contacts or service providers. Any cookies or analytics tools actually deployed on the website should be identified in a separate cookie notice or the relevant section of this policy.
04Why We Use Information
We use relevant information to respond to inquiries, prepare proposals, verify customer authority, provide and support services, manage accounts and payments, maintain security, investigate incidents, comply with legal obligations, resolve disputes and improve our operations. Marketing communications are sent only where permitted by applicable law and may be opted out of using the instructions provided.
05Lawful Processing and Consent
We process personal data on an applicable lawful basis, including consent where required, contractual and service-related purposes, compliance with legal obligations, and other grounds permitted by applicable law. Where consent is required, it may be withdrawn through the applicable process, without affecting processing already lawfully completed.
06Customer Systems and Data
When providing managed infrastructure, hosting, backup, migration or technical support, we may access data stored in systems controlled by our customers. In these circumstances, the customer may determine the purposes of processing and KTCHost may act on documented customer instructions. The parties should enter into a data-processing agreement when legally required. We do not claim ownership of customer data.
07Sharing and Service Providers
We may share the minimum information necessary with authorized staff, contractors, cloud and hosting providers, payment processors, communication providers and professional advisers, subject to appropriate contractual and security safeguards. We may disclose information where legally required or reasonably necessary to protect rights and security. We do not sell personal information to advertisers.
08International Transfers
Some services or vendors may involve access, storage or processing outside your country. Where cross-border transfers occur, we will use measures required by applicable law and any agreed data-processing terms. Customers with data-residency requirements should disclose them before ordering services.
09Information Security
We apply reasonable organizational and technical safeguards appropriate to the services and risks involved, including access controls and restricted handling of credentials. No online system can be guaranteed completely secure. Customers remain responsible for their own user access, endpoint security and backup responsibilities unless otherwise agreed in writing.
10Retention and Deletion
We retain information only for as long as reasonably necessary for the purposes described, contractual performance, legitimate recordkeeping, security, dispute handling and legal or tax requirements. Retention periods depend on the type of record and applicable obligations. On verified request, we will delete or correct information where required and permitted by law, subject to necessary exceptions.
11Your Privacy Rights
Subject to applicable law, individuals may request information about their personal data, correction, access, erasure, withdrawal of consent, grievance redressal or other rights available to them. We may need to verify identity and authority before responding. Where we process data on behalf of a customer, we may direct the request to that customer.
12Cookies and External Links
The website may use essential cookies or similar technologies for operation and security. Any analytics, advertising, live chat or third-party integrations actually enabled may have separate privacy practices. This policy does not control external websites linked from KTCHost. We recommend reviewing their policies before sharing information.
13Children’s Privacy
Our professional IT services are intended for businesses and adults. We do not knowingly solicit personal information from children through this website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
14Policy Updates
We may update this Privacy Policy to reflect operational or legal changes. The current version will be published on this page with an updated effective date. Material changes will be communicated where required by law.
15Contact and Grievances
For privacy questions, requests or complaints, contact KTCHost / Kaizen Software Solutions at the contact form at https://ktchost.com/contact/ or +91 84322 55111. The formal privacy/grievance contact and registered business address should be confirmed and published before relying on this page for statutory notice obligations.