Web & business applications
React, Next.js, Node.js, PHP, Java, .NET and existing custom applications
KTCHOST · APPLICATION OPERATIONS
Application support that works around your business.
Fix production issues, maintain existing applications and improve performance—without hiring a full-time specialist for every technology.
✓ Troubleshooting & bug fixes✓ Database & API support✓ Cloud & server operations✓ Flexible hourly engagement
Support hours, response targets and access are agreed before work begins.
WHAT WE SUPPORT
One support partner across your application stack
From the user-facing application to the infrastructure underneath it, we investigate the full path of an issue.
Databases & data layers
MySQL, PostgreSQL, SQL Server, query issues, backup and recovery checks
APIs & integrations
REST APIs, webhooks, CRM/ERP connections, authentication and sync failures
Cloud & infrastructure
AWS, Azure, GCP, Linux/Windows servers, deployment and configuration
Performance & reliability
Slow applications, error analysis, logs, capacity and availability monitoring
Changes & maintenance
Bug fixes, security updates, upgrades, releases and documentation
INTERACTIVE PRODUCT DEMO
See how a support request moves to resolution
Try the sample service desk: create a ticket, select its priority and move it through the resolution process.
KKTCHost Support DeskInteractive sample · No real tickets created
Demo environmentTotal tickets4
Open2
Investigating1
Resolved1
Support tickets
Choose a ticket to view and update its status.
| ID | Issue | Priority | Status |
|---|---|---|---|
| #1245 | Login errors for remote users | High | Investigating |
| #1244 | Report generation timeout | Medium | Open |
| #1243 | New user access request | Low | Resolved |
| #1242 | Slow database query | High | Open |
#1245 · Login errors for remote users
Current status: Investigating. This demo illustrates a typical support workflow.
CONTROL COSTS
Get the expertise you need, without unnecessary fixed overhead
Pay for occasional issues by the hour or choose a predictable support arrangement for recurring work.
Where businesses can save
- Reduce the need for multiple permanent specialist hires.
- Address recurring incidents before they cause repeat disruption.
- Use hourly assistance when support demand is irregular.
- Combine application, database and infrastructure troubleshooting.
- Plan maintenance to reduce emergency work and avoidable downtime.
Actual savings depend on your current costs, incident frequency and agreed scope.
Compare support models
Illustrative cost calculator — enter your own estimates.
Example only: enter your monthly incident count and estimated hours per incident.
Hourly support cost = incidents × hours × hourly rate
We provide a tailored hourly quote or monthly proposal after reviewing your application and support needs. No fixed rate or savings percentage is assumed.
ENGAGEMENT OPTIONS
Hourly, monthly or dedicated support
Choose a model that matches the volume and criticality of your applications.
Hourly Support
For one-off incidents, small fixes and occasional expert assistance.
- Pay for agreed hours worked
- Clear task scope and time reporting
- No mandatory monthly retainer
- Suitable for non-critical or irregular needs
Monthly Support
For applications requiring regular maintenance and an agreed support process.
- Planned monthly support capacity
- Ticket tracking and service reporting
- Scheduled maintenance and reviews
- Response targets agreed in contract
Dedicated Resources
For teams that need consistent engineering capacity and application knowledge.
- Named or allocated technical resources
- Agreed working hours and escalation
- Enhancements and release coordination
- Custom scope and service governance
HOW IT WORKS
A transparent support process
We start with the business impact, investigate the root cause, implement an agreed fix and verify the application with your team.
01ReportShare symptoms, affected users and urgency
02InvestigateReview logs, dependencies and environment
03ResolveApply approved fix or workaround
04VerifyConfirm behavior and document outcome
Need support for an existing application?
Tell us what technology you use, what is failing and whether you prefer hourly or ongoing support.