24/7 Infrastructure Support – Plans Designed to Ensure Business Continuity
L1 Support Plan: ₹7,500 or $99 /month
- Shift Timing: 9 hours/day, 5 days a week (Monday to Friday)
- Total Hours: 9 hours/day
- Break Duration: 1 hour for lunch/dinner
- Core Services:
- Infrastructure Monitoring: Basic monitoring of server health, resource usage (CPU, Memory, Disk), and network status.
- Incident Logging and Tracking: Creation of tickets for detected issues and tracking until resolution.
- Basic Troubleshooting: Resolve common issues like service restarts, log review, and identifying simple hardware failures.
- User Access Management: Creating, modifying, and removing user accounts, basic permission management.
- Email Support: Assistance via email for any infrastructure-related queries.
- Backup Monitoring: Basic checks to ensure backups are successful and storage is sufficient.
L2 Support Plan: ₹15,000 or $199 /month
- Shift Timing: 9 hours/day, 5 days a week (Monday to Friday)
- Total Hours: 9 hours/day
- Break Duration: 1 hour for lunch/dinner
- Core Services:
- All Features of L1 Support Plan.
- Advanced Troubleshooting: Address more complex issues like application failures, performance issues, or security alerts.
- Configuration Management: Support for server or infrastructure configuration, including OS patches, software updates, and upgrades.
- System Performance Optimization: Identifying resource bottlenecks and optimizing server performance.
- Escalation Management: Escalating unresolved issues to L3, providing initial logs and analysis.
- Monthly Reports: Providing clients with reports on uptime, resource usage, and incident resolutions.
- Phone Support: Direct phone support for urgent issues during working hours.
L3 Support Plan: ₹30,000 or $399 /month
- Shift Timing: 9 hours/day, 5 days a week (Monday to Friday)
- Total Hours: 9 hours/day
- Break Duration: 1 hour for lunch/dinner
- Core Services:
- All Features of L1 and L2 Support Plans.
- Expert-Level Troubleshooting: Addressing root cause analysis, configuration errors, network issues, or any other critical failure.
- System Architecture & Design: Guidance on optimizing and scaling infrastructure, best practices, and disaster recovery planning.
- Security Management: Advanced security features like intrusion detection, patch management, firewall management, and vulnerability scanning.
- Disaster Recovery Support: Implementing and maintaining disaster recovery plans to ensure business continuity.
- Dedicated On-Call Support: Priority response with a guaranteed callback within an hour during business hours.
- Monthly Strategy Meetings: A dedicated monthly review meeting to discuss performance, improvements, and strategic planning.
- Proactive Maintenance: Identifying potential issues before they occur by monitoring logs, trends, and configurations.
Price Breakdown:
| Plan | Price | Shift Duration | Support Hours/Day | Support Days/Week | Core Features |
|---|---|---|---|---|---|
| L1 Support Plan | ₹7,500 or $99 /month | 9 Hours/Day | 9 Hours | 5 Days/Week | Basic monitoring, user access, email support, backup monitoring, basic troubleshooting, incident logging, and tracking. |
| L2 Support Plan | ₹15,000 or $199 /month | 9 Hours/Day | 9 Hours | 5 Days/Week | All L1 features + advanced troubleshooting, configuration management, system performance optimization, phone support, monthly reports. |
| L3 Support Plan | ₹30,000 or $399 /month | 9 Hours/Day | 9 Hours | 5 Days/Week | All L1 and L2 features + expert-level troubleshooting, system architecture/design, security management, disaster recovery, on-call support. |
Client Focus:
- Focus on Growing Your Business: With these support plans, you can focus on running and scaling your business while we take care of the technical infrastructure.
- Leave the Technical Issues to Us: Our team ensures that your infrastructure is always up and running. You won’t need to worry about server downtimes, performance bottlenecks, or security breaches.
- No Technical Headaches: We handle the tech, you handle the business. Our experts will proactively monitor, troubleshoot, and resolve any infrastructure-related challenges, so you don’t have to.
Client Reviews:
- Ravi K. (E-commerce Business Owner)
“I’ve been using the L2 support plan for my online store, and I couldn’t be happier. The team resolves any issues quickly, and I don’t need to worry about performance anymore. Highly recommend!” - Sneha P. (SaaS Company)
“The L3 support plan helped us scale our SaaS platform efficiently. The experts have been instrumental in optimizing our infrastructure, and the proactive maintenance has minimized downtimes.” - John M. (Tech Startup)
“We’re a growing startup, and the L1 support plan has been a great fit for us. Simple issues are handled without hassle, and we’ve never experienced major problems with our servers.” - Priya R. (Healthcare Service Provider)
“With the L2 plan, our system issues are always resolved on time. The phone support is invaluable, and the monthly reports provide great insights into our infrastructure’s health.”
FAQs:
- What’s the difference between L1, L2, and L3 support plans?
- L1 is for basic monitoring and troubleshooting, L2 provides more in-depth support with configuration management and optimization, and L3 includes expert-level support for complex infrastructure and security issues.
- Do I need to purchase additional services beyond the support plans?
- The support plans cover most infrastructure-related needs. Additional services may be required for specialized tasks like custom development, application-level monitoring, or security audits, but our team will advise you accordingly.
- What happens if I need support outside of business hours?
- Our support plans are designed to cover business hours (9 hours/day). However, for urgent issues outside this time, L3 plan clients receive priority support with a guaranteed callback.
- Can I upgrade my support plan at any time?
- Yes, you can upgrade your plan at any time. We’ll review your requirements and transition you to the next level seamlessly.
- How fast will you respond to issues?
- L1: 1-2 hours for critical issues; L2: 30 minutes; L3: Immediate response within 1 hour.
- What is the 1-hour break for lunch/dinner?
- During the 9-hour shift, our support team will take a 1-hour break for lunch/dinner to ensure they are refreshed and ready to provide quality support.
Why Choose Us?
- Reliable & Fast: Our experts provide quick resolution, minimizing downtime and optimizing your infrastructure.
- Cost-Effective: Affordable, flexible support options to match your business needs.
- Focus on Your Business: We handle the technical complexities so you can focus on scaling and growing your business without worrying about IT challenges.
