Most of the time after upgrading the Plesk panel, we are receiving the following error message.
ERROR: SWKeyExFatalError
error: Cannot open file0: common_func.php3:4537
of_get_key_by_product(string ‘plesk-unix’)
1: common_func.php3:4537
getPleskKey()
2: common_func.php3:4616
getKeyProp(string ‘demo’)
3: auth.php3:48
To resolve the above error follow the following steps.
1st) Login in to the server as root user.
[root@server]# whoami
root
2nd) Check the ownership and permission for the files and directories present in the directory /etc/sw/keys
[root@server keys]# ll /etc/sw/keys
total 28
drwxrws— 2 psaadm swkey-data 4096 Oct 30 03:28 backup
-rw-r–r– 1 psaadm swkey-data 22 Dec 9 2010 info
drwxrws— 2 root swkey-data 4096 Jan 8 2011 instances
drwxrws— 2 psaadm swkey-data 4096 Oct 30 03:28 keys
drwxrws— 2 psaadm swkey-data 4096 Jan 8 2011 lock
-rw-rw—- 1 root swkey-data 3270 Oct 30 03:35 registry.xml
drwxrws— 2 psaadm swkey-data 4096 Jan 8 2011 restart
In above listing the registry.xml file and instances directory having incorrect ownership which is causing the problem.You can set the following ownership for the registry.xml file and instances directory to resolve the issue.
[root@server /]# cd /etc/sw/keys
[root@server keys]# chown psaadm.swkey-data registry.xml instances –verbose
changed ownership of `registry.xml’ to psaadm:swkey-data
changed ownership of `instances’ to psaadm:swkey-data
Now browse the Plesk panel but after restarting the plesk service from the server if still you are facing the same error message then follow the following steps.
[root@server /]#chown psaadm.swkey-data /etc/sw/keys -R
Now make sure that users “root” and “psaadm” in the swkey-data group.
[root@server /]#id psaadm
uid=501(psaadm) gid=501(psaadm) groups=501(psaadm),0(root),2521(psaserv)
As per above result user psaadm is not in the swkey-data group therefore registry.xml file ownership get reverted after restarting the plesk panel.Open the /etc/group file in your favorite editor and add the user psaadm in the swkey-data group
[root@server keys]# nano /etc/group
replace the following line in the above file
From
swkey-data:x:502
To
swkey-data:x:502:psaadm
and save the file and check the psaadm groups
[root@server keys]# id psaadm
uid=501(psaadm) gid=501(psaadm) groups=501(psaadm),0(root),502(swkey-data),2521(psaserv)
Now try to stop and start the Plesk service and check the ownership for the /etc/sw/keys/registry.xml file.
[root@server keys]# ll /etc/sw/keys/registry.xml
-rw-rw—- 1 psaadm swkey-data 3270 Oct 1 04:00 /etc/sw/keys/registry.xml
If you have any problem then send me an E-mail…enjoy
